FAQ’s

Despatch
Times vary according to availability, but are usually processed within 3 business working days. Any guarantees or representations made as to delivery times are limited to India and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. if an order is out of stock, we shall advise you by email within 5 working days and offer you a refund.

Pricing and availability
Whilst we use our best endeavours to try and ensure that all details , descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any items which you have ordered, we will inform you of this as soon as possible and give you the option to revise your order at the correct price or to cancel the order.

All prices are inclusive of VAT. Delivery Costs MAY be charged in addition based on location. Please refer to the Shipping and Delivery section for more details.

Payment
Upon receiving your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

All prices are shown in INR unless otherwise stated.

Indemnity
You agree to indemnify, defend and hold harmless Joybrau India, its directors, officers, employees, consultants and agents, from any and all third party claims, liability damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.

Useage
You must not misuse this Website. You must not use any of the information on this Website for your own use.

Refund Policy
Refunds are processed in a maximum of 15 days from the date on which Joybrau receives returned goods. A refund cheque will be deposited in your bank account in case of Cash on Delivery orders. The cheque will be made in favour of the “Billing Name” you used when placing the order. In case of prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.

Returns policy
Joybrau follows a transparent, no questions asked returns policy for all full-price products bought off the online store (you can return unused products you have ordered within 15 business days of the date of receipt. Return shipment fees will have to be borne by the customer.

Membership Eligibility
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the www.joybrau.in website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. www.joybrau.in reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to www.joybrau.in’s notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations
You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

Intellectual Property, Software and Content
All of the Intellectual Property, Software and content has been made available to you on or through this Website remains the property of Joybrau India or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Joybrau India and its licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website.

Disclaimer of Liability
The material is displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.

Variation
Joybrau India shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Complaints
Hopefully, you will be satisfied with our service. However we operate a complaints handling procedure. Please email info@joybrau.in in the first instance.

Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of India and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Indian courts.